Privacy Policy

1. Information We Collect

11php collects various types of personal information to provide, maintain, and improve our gaming services, ensure platform security, comply with legal obligations, and deliver personalized experiences to Filipino players.

1.1 Information You Provide Directly

When you register for an 11php account or use our services, you voluntarily provide the following personal information:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address, username, and password;
• Identity Verification Documents: Copies of government-issued identification (Philippine Passport, Driver's License, National ID, Postal ID, or other valid ID), proof of address documentation, and selfie photographs for identity confirmation;
• Payment Information: GCash mobile number, PayMaya account details, bank account numbers (BPI, BDO, Metrobank, or other Philippine banks), credit/debit card information, and transaction records;
• Communication Data: Messages sent through live chat, emails to customer support, survey responses, and feedback submissions;
• Marketing Preferences: Communication preferences, promotional opt-in/opt-out choices, and subscription settings.

1.2 Information Collected Automatically

When you access or use the 11php platform, certain information is automatically collected through cookies, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information;
• Usage Data: IP address, login timestamps, pages viewed, games played, bet amounts, session duration, click patterns, referral sources;
• Location Data: Approximate geographic location derived from IP address to ensure compliance with jurisdictional requirements;
• Gaming Activity: Game history, betting patterns, win/loss records, bonus usage, wagering statistics, and account balance changes;
• Technical Data: Error logs, system diagnostics, performance metrics, and security-related information.

1.3 Information from Third Parties

11php may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) providing transaction verification and fraud detection data;
• Identity verification services confirming the authenticity of submitted documents;
• Game providers supplying technical gaming data and RNG verification;
• Marketing partners providing aggregated demographic information (where you have consented to such sharing);
• Regulatory authorities requiring compliance verification data.

2. How We Use Your Information

11php processes your personal data for specific, legitimate purposes related to providing online gaming services and maintaining platform security. We use your information for the following purposes:

2.1 Service Provision and Account Management

• Creating and maintaining your 11php player account;
• Verifying your identity and age (21+ requirement) in compliance with Philippine gambling regulations;
• Processing deposits, withdrawals, and other financial transactions;
• Enabling access to casino games, live dealer tables, and betting services;
• Managing your account balance, transaction history, and gaming records;
• Providing customer support and responding to inquiries;
• Administering VIP loyalty programs and reward benefits.

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activities, unauthorized access, and security breaches;
• Monitoring gaming patterns for signs of problem gambling, collusion, or bonus abuse;
• Implementing anti-money laundering (AML) procedures and Know Your Customer (KYC) verification;
• Protecting 11php systems, networks, and infrastructure from cyber threats;
• Investigating suspected violations of our Terms & Conditions;
• Maintaining audit trails for security and compliance purposes.

2.3 Legal Compliance and Regulatory Requirements

• Complying with Philippine gambling laws and regulations;
• Meeting requirements under the Data Privacy Act of 2012 and related data protection legislation;
• Responding to valid legal requests from law enforcement or regulatory authorities;
• Maintaining records for tax reporting and financial auditing;
• Enforcing our terms, policies, and legal rights.

2.4 Service Improvement and Personalization

• Analyzing usage patterns to improve platform functionality and user experience;
• Personalizing game recommendations based on your preferences;
• Testing new features, games, and services;
• Conducting market research and user satisfaction surveys;
• Optimizing website performance and mobile responsiveness.

2.5 Marketing and Communication

• Sending promotional offers, bonuses, and special announcements (with your consent);
• Providing transaction confirmations and account notifications;
• Delivering important service updates and policy changes;
• Administering competitions, tournaments, and promotional campaigns;
• Sharing news about new games, features, and platform enhancements.

Note: You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails. Transactional and service-related communications cannot be opted out of as they are necessary for account operation.

3. How We Protect Your Information

11php implements comprehensive security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

3.1 Technical Security Measures

• Encryption: All data transmission between your device and 11php servers uses 256-bit SSL/TLS encryption, the same security standard employed by major Philippine banks;
• Secure Storage: Personal information is stored on encrypted servers with restricted access controls and regular security audits;
• Password Protection: Passwords are hashed using advanced cryptographic algorithms and are never stored in plain text;
• Firewall Protection: Multi-layer firewalls protect our infrastructure from external threats;
• Intrusion Detection: Automated systems monitor for suspicious activity and potential security breaches 24/7;
• Regular Updates: Security patches and software updates are applied promptly to address vulnerabilities.

3.2 Organizational Security Measures

• Access Controls: Personal data access is restricted to authorized personnel who require it for their job functions;
• Employee Training: All 11php staff receive regular data privacy and security training;
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements;
• Incident Response: We maintain comprehensive data breach response procedures;
• Third-Party Vetting: Service providers handling personal data undergo security assessments and must meet our data protection standards.

3.3 Account Security Features

• Two-factor authentication (2FA) available for enhanced account protection;
• Login notifications and unusual activity alerts;
• Session timeout after periods of inactivity;
• IP address monitoring and location-based access controls;
• Secure password reset procedures requiring email and mobile verification.

Your Role in Security: While 11php implements robust security measures, you also play a critical role in protecting your account. Always use strong, unique passwords, enable two-factor authentication, never share your login credentials, avoid accessing your account on public Wi-Fi networks, and log out after each session.

4. Information Sharing and Disclosure

11php does not sell your personal information to third parties. We share your data only in limited circumstances necessary for service provision, legal compliance, and security:

4.1 Service Providers

We engage trusted third-party service providers to assist with platform operations. These providers have access only to information necessary to perform their functions and are contractually obligated to maintain confidentiality:

• Payment Processors: GCash, PayMaya, banks, and card payment gateways process your financial transactions;
• Game Providers: Pragmatic Play, PG Soft, Evolution Gaming, JILI, and other content providers deliver casino games;
• Identity Verification Services: Specialized firms verify identification documents and prevent fraud;
• Cloud Infrastructure Providers: Secure data centers host our servers and databases;
• Customer Support Tools: Live chat and email support platforms facilitate player communication;
• Analytics Services: Tools analyze usage patterns to improve platform performance (using aggregated, de-identified data where possible).

4.2 Legal and Regulatory Authorities

We may disclose personal information when required by law or to protect legal rights:

• In response to valid court orders, subpoenas, or legal processes;
• To comply with Philippine gambling regulations and licensing requirements;
• To cooperate with law enforcement investigations of criminal activity;
• To enforce our Terms & Conditions and protect against legal liability;
• To prevent harm to 11php, our players, or third parties;
• As required by the Data Privacy Act or other applicable legislation.

4.3 Business Transfers

In the event 11php undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.

4.4 With Your Consent

We may share information in additional circumstances when we have obtained your explicit consent to do so.

5. Data Retention

11php retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

5.1 Retention Periods

Data Type	Retention Period
Account Information	Duration of account activity + 5 years after closure
Transaction Records	7 years (tax and financial compliance requirement)
Identity Verification Documents	5 years after account closure (AML/KYC compliance)
Gaming History	Duration of account activity + 3 years
Communication Records	3 years from last communication
Marketing Data	Until consent is withdrawn or account is closed

5.2 Secure Deletion

When personal data is no longer required, 11php securely deletes or anonymizes it using industry-standard data destruction methods. Anonymized data may be retained indefinitely for statistical and analytical purposes.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 and related Philippine data protection laws, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request confirmation of whether 11php processes your personal data and to obtain a copy of that data. You can access most of your information directly through your account dashboard.

6.2 Right to Rectification

You may update or correct inaccurate or incomplete personal information through your account settings or by contacting customer support. We will verify your identity before making changes to sensitive information.

6.3 Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements. Some information must be retained for compliance with gambling regulations, tax laws, and anti-money laundering obligations.

6.4 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes. You can opt out of marketing communications through account settings or by clicking unsubscribe links in promotional emails.

6.5 Right to Data Portability

You may request your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

6.7 How to Exercise Your Rights

To exercise any of these rights, contact 11php customer support at [email protected] or through live chat. We will respond to requests within fifteen (15) days as required by Philippine law. Identity verification may be required to prevent unauthorized disclosure of personal information.

7. Cookies and Tracking Technologies

11php uses cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

7.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including login authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us improve website performance and user experience.
• Functional Cookies: Remember your preferences, settings, and language choices.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (only with your consent).

7.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling essential cookies may prevent you from accessing certain features of the 11php platform. Most browsers allow you to:

• View and delete cookies stored on your device;
• Block third-party cookies while allowing first-party cookies;
• Receive notifications before cookies are set;
• Delete all cookies upon closing the browser.

8. Children's Privacy

11php services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to 11php should contact us immediately at [email protected].

9. Changes to This Privacy Policy

11php reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to your registered email address;
• Prominent notice on the 11php website;
• In-app notification upon login.

Changes will take effect fourteen (14) days after notification. Your continued use of 11php services after the effective date constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact 11php:

• Email: [email protected]
• Live Chat: Available 24/7 through the 11php website
• Data Protection Officer: For formal privacy inquiries, you may request contact information for our Data Protection Officer through customer support

We will investigate and respond to privacy concerns within fifteen (15) days as required by the Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines.